Services
   

What can Allianz Worldwide Care offer you?

     

Helpline

   We operate a Helpline which can provide you with:
  • 24 hour, 7 day week multilingual emergency assistance and support worldwide
  • 24 hour, 5 day week multilingual support for day-to-day queries
  • Accessed by toll-free lines from Singapore, China, Hong Kong, Belgium, France, Switzerland and the USA
     

MediLine

   We also operate a free 24 hour, 7 day week medical advice service, MediLine. This service offers you immediate telephone access to an experienced, English speaking medical team at any time of the day or night. This service provides you with comprehensive medical advice and information, such as:
  • Pre and post-operative treatment advice
  • Advice and information on a range of lifestyle issues (e.g. nutrition and dietary information; sports injuries; advice on smoking and alcohol)
  • Travel health information pre and post travel (e.g. vaccinations)
  • Comprehensive medical information database
  • Patient drug information (e.g. advice on medication usage and reaction)
     

Claims Service

   Our claims processing and service turnaround is of vast importance. Members can expect:
  • All fully completed claims are processed, payment issued and member notified within 48 hours.
  • Payments by either cheque or funds transfer in over 100 currencies to almost any country in the world
  • No bank charges or delays in clearing of cheques
  • Direct settlement of all in-patient claims through our network of hospitals

     

Medical Provider Network

  We provide our members with access to a network of over 3,800 medical providers (hospitals, medical clinics etc.) in our worldwide network outside of the USA. In the USA, we have established partnerships with local domestic insurers and administrators to provide our members with access to over 4,000 hospitals and 460,000 physicians.

     

Membership Card

  All our members and their dependants receive a personalised Membership Card. This card lists all the essential emergency numbers you need so you are only ever a phone call away from assistance.
     

Multilingual Support

  Our website, documentation and Helpline are available in 5 languages - English, German, Italian, Spanish and French.
     

Medical Evacuation

  If you become seriously ill and the necessary treatment for which you are covered is not available locally or if adequately screened blood is unavailable, Allianz Worldwide Care will arrange Medical Evacuation to the nearest appropriate medical centre.
     

Medical Services Team

  We have an experienced Medical Services Team who oversee the Treatment Guarantee process. They can provide you with peace of mind that the treatment you are receiving is appropriate and medically necessary and to ensure that all treatments, medical evacuation and repatriation are processed effectively and without delay.
     
   
To find out more about our products and rates, please continue to Steps 2 and 3. If you would like to apply for cover for you and your family, please complete one of our Online Application Forms on Step 4.
             
Online Services