Client Benefits

     

Helpline

   We operate a Helpline which can provide your clients with:
  • 24 hour, 7 day week multilingual emergency assistance and support worldwide
  • 24 hour, 5 day week multilingual support for day-to-day queries
  • Accessed by toll-free lines from Singapore, China, Hong Kong, Belgium, France, Switzerland and the USA
     

MediLine

   We also operate a free 24 hour, 7 day week medical advice service, MediLine. This service offers you immediate telephone access to an experienced, English speaking medical team at any time of the day or night. This service provides you with comprehensive medical advice and information, such as:
  • Pre and post-operative treatment advice
  • Advice and information on a range of lifestyle issues (e.g. nutrition and dietary information; sports injuries; advice on smoking and alcohol)
  • Travel health information pre and post travel (e.g. vaccinations)
  • Comprehensive medical information database
  • Patient drug information (e.g. advice on medication usage and reaction)

     

Claims Service

   Our claims processing and service turnaround is of vast importance. Members can expect:
  • All fully completed claims are processed, payment issued and member notified within a maximum of 24 to 60 hours
  • Payments by either cheque or funds transfer in over 100 currencies to almost any country in the world
  • No bank charges or delays in clearing of cheques
  • Direct settlement of all in-patient claims through our network of hospitals
     

Medical Provider Network

  We provide our members with access to a network of over 3,800 medical providers (hospitals, medical clinics etc.) in our worldwide network outside of the USA. In the USA, we have established partnerships with local domestic insurers and administrators to provide our members with access to over 4,000 hospitals and 460,000 physicians.
     

Membership Card

   All our members and their dependants receive a personalised Membership Card. This card lists all the essential emergency numbers you need so you are only ever a phone call away from assistance.
     

Multilingual Support

  Our website, documentation and Helpline are available in 5 languages - English, German, Italian, Spanish and French. Our employees represent 14 nationalities and speak 12 languages.
     

Medical Evacuation

  If your client became seriously ill and the necessary treatment for which they are covered is not available locally or if adequately screened blood is unavailable, Allianz Worldwide Care will arrange Medical Evacuation to the nearest appropriate medical centre.
     

Medical Services Team

  We have an experienced Medical Services Team who oversee the Treatment Guarantee process. They can provide your clients with peace of mind that the treatment you are receiving is appropriate and medically necessary and to ensure that all treatments, medical evacuation and repatriation are processed effectively and without delay.

     

Online Services

   Our Online Services facility has been enhanced to give our group members access to key policy information. Online Services will enable members to view and amend their personal details, access their Table of Benefits and confirm the status of submitted claims. This facility must be selected at policy inception or renewal date.

   


To find out more about our range of healthcare plans, please continue to Step 2. If you would like a quote for corporate health insurance, please complete the Group Quote Request Form on Step 3 and we will ensure that Group Sales Support will respond in a quick and timely manner.
             

Register your Agency

If you wish to register your agency to sell Allianz Worldwide Care products please click here.

Online Services