Group renewal - What to expect

Before

• Renewal terms are sent 2 to 3 months in advance
• Recipients need to review the renewal terms and inform us of any required changes (if applicable) at least five weeks prior to the renewal date
• To accept, simply reply to your renewal terms email

During

• Our Helpline and Claims teams are made aware that the renewal is going ahead
• Claims are processed as normal and changes to membership can be processed as usual (including backdating)

After

• Your end of year adjustment invoice is issued, along with a confirmation membership list (via email)
• Your policy documents are issued and you will also be sent a renewal invoice ten days after the renewal date

Actions to take

Please review and verify your renewal terms and send us any requests for changes five weeks before the renewal date.