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Allianz Worldwide Care
 
International health insurance
Service Excellence

Implementation Process

As specialists in providing medical insurance to corporate groups, Allianz Worldwide Care is well versed in the practical requirements of setting up small, medium and large corporate schemes. Having a well established and tested implementation process is particularly important when it comes to the requirements of large groups.

implement
12 o'clock

Contact & Quote

Getting to know you and your employees


Listen & Analyse

Design & Review

Deliver

3 o'clock

Contact & Quote

Listen & Analyse

Understand your business, values, needs and requirements


Design & Review

Deliver

6 o'clock

Contact & Quote

Listen & Analyse

Design & Review

A solution that meets your needs:
  • Healthcare plans
  • Premium structure
  • Policy documentation
  • Invoicing
  • Milestones and deadlines
  • Requote (if necessary)

Deliver

9 o'clock

Contact & Quote

Listen & Analyse

Design & Review

Deliver

Client satisfaction:
  • Contract sign-off
  • Staff training
  • Setup on system
  • Policy documents issued
  • Client and member support
3 o'clock 6 o'clock 9 o'clock
We assign each scheme to our Group Management Centre which is responsible for the successful implementation and management of the account. Once we have gained a full understanding of the client’s key requirements, the details of plan design, premium structure, policy documentation and invoicing, the process for contract sign-off can be discussed and agreed.

An implementation plan is drawn up to ensure that the deadlines for the key implementation milestones are achieved. This plan includes the training of Allianz Worldwide Care staff e.g. Helpline Team, Claims officers, Client Services and Credit Control to ensure that staff are familiar with the details of the client agreement and that high levels of service are maintained.

Once the product and group information is set up on the Allianz Worldwide Care system, the insured member data can be input and policy documents can be issued. Policy documents can be accessed quickly via our Online Services, issued via email, or printed and posted. Our Helpline Team is proficient at guiding and advising members through the transition from one insurer to another and can offer guidance and support to members who could be mid-treatment.

Following successful implementation, the Group Management Centre can be consulted on an ongoing basis and can be contacted for administration queries and updates etc. via email, phone, fax, post and if necessary, through regular conference calls.


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