If I have to make a claim for eligible out-patient treatment, how quickly would I be reimbursed?

Provided the fully completed Claim Form is submitted with all original documentation, invoices and receipts within 6 months after the end of the insurance year, Allianz Worldwide Care will process the claim within 48 hours. You will then receive a confirmation email (if an email address has been provided to us), a settlement letter and statement of accounts which details the status of the claim. Payment will follow directly from Citibank, our payment partner.