Online Support Services for Intermediaries

Why choose Allianz Worldwide Care?

1. Service excellence

   Allianz Worldwide Care is the only international health insurance provider to offer a 48-hour turnaround on submitted medical claims, under its “Clear to Zero” claims handling initiative. With a 95% client retention rate and a customer base that includes many of the Fortune Global 500 companies, Allianz Worldwide Care continues to build a reputation for service excellence in international healthcare.
   

2. Cost containment

   We understand that excessive or inappropriate medical treatment can be potentially detrimental to patients as well as costly for their employers. For this reason we have an established range of processes and checks in place to contain costs effectively for our clients.
   

3. Financial stability and security

   “We live in economic times which are unprecedented. Banks around the world have required significant capital injections and we have even seen the demise of the world's largest insurance group, AIG. Against that background, one of the prime concerns for clients must be the counterparty risk of any financial institution with which they deal. Nothing can be taken for granted anymore. This is a matter for additional concern for clients of health insurance companies, particularly international health insurance companies. Not only is there a risk of premium loss, but clearly, any insurer instability during a claiming episode could have consequences for: provider access; medical case management; medical evacuations etc. As brokers, you need to be informed about the financial circumstances of any insurer to whom you introduce clients.
   
   
   • Allianz Worldwide Care is a fully capitalised insurance company regulated in Ireland where 150% of the EU minimum solvency amount is required. We comply with this requirement
   • Allianz Worldwide Care has a Standard & Poor's 'A+ stable' rating
   • Allianz Worldwide Care does not invest at all in equities and its capital and reserves have not suffered one penny of loss throughout the recent market turmoil
   • We are fully owned by Allianz SE, which is itself a fully capitalised multi-national insurance conglomerate with an 'AA' stable rating from Standard & Poor's
   • Allianz SE has no exposure to subprime mortgage securities or other similar securitised investments. Nor do we have exposure to the Credit Default Swap market. The sale of Dresdner Bank is complete, leaving our balance sheet strong and unencumbered by unknown liabilities
   
   Allianz Worldwide Care, an 'A+ stable' rated subsidiary of an 'AA' rated Group. I hope that these words are helpful in your evaluation of insurance carriers.”
   Ron Buchan CEO, Allianz Worldwide Care.
   
   

4. Flexiblity and choice

   • Freedom of choice - members can choose their preferred doctors and medical facilities.
   • A range of healthcare plans and regions of cover.
   • The facility to insure Third Country Nationals* and local employees (subject to local legislation) as well as expatriated employees who are already abroad.
   • Tailored plans are available for large group schemes.
   • We offer a range of funding options and payment currencies.
   • Policy documents are available in English, German, French, Spanish, Portuguese or Italian. These can be accessed via online services, issued by email or issued by post.
     
     * For example, when a company based in France hires someone from the UK to work for them in China, that person would be classed as a Third Country National.
   
   

5. Real-time online services

   Insured members can access their policy documents, check remaining amounts available on specific benefits and view claims correspondence. A comprehensive range of multilingual online services are also available to Group Scheme Managers for ease of group administration.