Online Support Services for International Healthcare Providers

What would you like to do today? Become a contracted provider, verify our members' treatment eligibility, get advice on our treatment pre-authorisation and payment guarantee process and much more.

Your Account

Search for a member

Arrange Reimbursement

Treatment pre-authorisation and payment guarantee process

Download Forms

Join Us

Benefits for contracted providers:

Fast payment
Batch payments processed
Online treatment eligibility verification
Treatment Guarantee (pre-authorisation) forms processed within 24hrs (Emergency out of hours service available)
Guarantee of payment sent within 24hrs for eligible treatment (On receipt of medical report)
Support from our Provider Services team
24/7 multilingual Helpline

Other Resources

Amend your Medical Provider Finder listing

If you wish to amend your current listing, please email us with the full details of the requested changes.

Find Hospitals, Doctors & Health Practitioners

Start here…

When a member seeks treatment…

Your facility may or may not have a direct settlement agreement with us.

Please follow the guidelines below which are most applicable to you.

For providers based in the USA

Please call the number on the back of the membership card to verify eligibility or contact our helpline

For contracted providers

Verify member’s treatment eligibility

Verify policy status
Verify area of cover
View benefits and remaining reimbursable amounts
Verify whether waiting periods apply

Arrange treatment pre-authorisation and Guarantee of Payment

In all other cases…

Please collect the following:
- Member’s name
- Policy number
- Treatment date(s)
- Treatment description and treatment codes