Got questions? Get in touch.
By Allianz Worldwide Care | August 18, 2014
Using only the new MyHealth app, members simply provide a few key details about their claim, take a photo of their medical invoices and press ‘Submit’.
If they need to stop part way through submitting a claim, the MyHealth app will hold the details already entered, so that they can come back and complete it later. All personal data entered while using the app is secured via encryption. Members can also use the app to track the status of previously submitted claims and check the details of claims that have already been paid.
The MyHealth app has a number of other useful features designed specifically for its globally mobile client base. Rather than having to search for their policy documents, the app stores a member’s latest policy documents so they can check their cover at any time, even if they are not connected to the internet.
Assistance features such as ‘Find a hospital’ can be used to locate hospitals nearby, in whatever country the insured member happens to be in, while GPS technology has been harnessed to provide directions to the hospital selected. Likewise, there is fast access to local emergency services’ numbers on a country by country basis, while the ‘Medical term translator’ is a useful tool that shows key medical terms in 17 different languages.
Members can use the app to call a medical professional and get advice on a wide-range of topics such as blood pressure, vaccinations and infectious diseases. Plus the ‘Pharmacy aid’ tool in the app provides the internationally-recognised names for a wide range of branded drugs so that a pharmacist can source and offer a local equivalent if a member is away from home or on holiday.
Commenting on the launch of the new app, Susan Landers, Head of Marketing and Client Management at Allianz Worldwide Care said: “This app gives members the ability to submit claims and access policy details wherever they are, and whenever it’s convenient for them. The most commonly used services are all available in one simple application. However it’s the speed and convenience of the claims submission functionality that really sets our app apart from anything else available in the international health insurance market today”.
Allianz Worldwide Care’s MyHealth app is available for free download from the Apple App Store and Google Play and can be used on a range of iPhone and Android smartphones and tablets. It is available in English, German, French, Spanish and Portuguese. Further details can be found at www.allianzworldwidecare.com/myhealth.
Grayling (on behalf of Allianz Worldwide Care)
Tel: +44 (0) 207 932 1867