Our focus is on earning and maintaining customer loyalty through superior service. However, we understand that despite our best efforts, we may not always meet our customer's expectations. If you are not satisfied with any aspect of our service, internal complaint handling procedures are in place to deal with your concerns effectively and in a timely manner.
Should you wish to register a complaint with us, you can:
When registering your complaint, please provide as much relevant information as possible, including your policy number, summary of your complaint and any actions already taken to address the issue (if any).
Our internal complaints handling procedure is as follows:
Whatever the outcome of a complaint, we will explain why we have reached that decision and offer assistance to you in any way we can.
Upon completion of our complaint procedure, in the unlikely event that the matter is not resolved to your satisfaction, you can refer your complaint to the La Mediation de l'Assurance.
Correspondance should be addressed to:
La Mediation de l'Assurance, TSA 50 110-75441, Paris Cedex 09, France
Tél. : + (00 33) 1 45 23 40 71
Fax : + (00 33) 1 45 23 27 15
An online form is located at http://www.mediation-assurance.org/Saisir+le+mediateur
If you are covered under a plan designed for Qatar
Please note that you can refer your complaint to the Qatar Financial Centre’s Customer Dispute Resolution Scheme. The Customer Dispute Resolution Scheme is an independent body authorized to arbitrate between companies regulated by the Qatar Financial Centre Regulatory Authority and their customers:
Customer Dispute Resolution Scheme
PO Box 22989