Expatriate Services

Increasing numbers of staff on overseas assignments and business travellers heading to emerging countries face complex conditions, often in remote environments. In these locations, health and safety risks can be high, and the level of support available locally may not always meet the appropriate standards.

Leveraging the experience, global reach and local connections of one of the world’s largest insurance and financial services groups, we can provide expatriate services and support you around the clock, wherever your teams are active. From pre-travel assessments right through to emergency evacuations, all of our services are supported by a dedicated, experienced team and accessed through a single point of contact. Whether you already offer some level of health and protection services to your staff, or you are starting from scratch, we have a solution for you.

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Medical services

  • 24/7 Medical Assistance Helpline
  • Medical evacuations and repatriations
  • Repatriation of mortal remains
  • In-patient/out-patient case management
  • Shipment of prescribed drugs and medical equipment
  • Medical project site surveys
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Medical health assessments

  • Customised medical check-up programmes
  • Travel health assessments
  • Executive health assessments

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Occupational health

  • Job-specific health assessments
    • Fitness for duty checks
    • Mid-assignment checks
    • Post-assignment checks
  • Occupational health management programmes
  • Occupational health advisory services
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EAP & expatriate services

  • Pre-assignment employee assessment and evaluation
  • Intercultural training
  • Destination and repatriation services
  • Professional counselling
    • in person
    • telephone
    • video / web chat
  • Critical incident support services
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Security services

  • 24/7 Security Assistance Helpline
  • Real time security alerts
  • Security consultancy, risk assessments and reporting
  • Security evacuation
  • 'Check-in service'
  • 'Meet and greet' travel support worldwide
  • Security travel awareness training modules
  • Travel tracking system

In-depth interview

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In this article with Crisis Response Journal, Martin McLaughlin, Business Development Manager for Global Health & Protection Services, talks about the importance of crisis planning for employees in uncertain times.
Click here for more

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Click here to read an in-depth interview with Alexis Obligi, Chief Sales & Marketing Officer and Martin McLaughlin, Business Development Manager for Health & Protection Services.