Royal Embassy of Saudi Arabian Cultural Bureau - London

Your new health insurance policy starts on the 1st of August, 2016. If you need to see a medical provider to receive treatment, please follow the procedure outlined below:

• You should always contact Allianz Partners on the SACB Medical Helpline on +44 203 564 2546 prior visiting a medical provider.
• Allianz Partners will send you a Confirmation of Membership for the Appointment and indicate the medical provider selected for you.
• Allianz Partners will liaise directly with the medical provider to settle the bill.

We will, whenever possible, arrange the direct settlement of your expenses with your medical provider. However, in some circumstances you might be required to settle the bill with the medical provider and claim back the eligible expenses from us.
 

Please remember to contact us on +44 203 564 2546 prior to undergoing any required treatment (the only exception is if you are attending an NHS GP: in that case, you do not need to contact us). 
 

For any treatment that requires Treatment Guarantee, please follow the steps below:

1. Download a Treatment Guarantee Form from our member resources section.

2. Send the completed form to us at least five working days before treatment, by:

• Scan and email to: medical.services@allianzworldwidecare.com
• Fax to: + 353 1 653 1780 or 
• Post to the address shown on the form

3.    Our Helpline can take Treatment Guarantee Form details over the phone if treatment is taking place within 72 hours.
 

If it is an emergency:

1.    Get the emergency treatment you need and call us if you need any advice or support.

2.    Either you, your physician, one of your dependants or a colleague needs to call our SACB Medical Helpline (within 48 hours of the emergency) to inform us of the hospitalisation. Treatment Guarantee Form details can be taken over the phone when you call us.

Please note that if you are on a Visitor Visa you are not entitled to free NHS dental care. In this case, you will need to contact the SACB Medical Helpline on +44 203 564 2546 to verify what kind of treatments and visits are covered on your policy and the amount of refund you are eligible for.

You are expected to register with a local National Health Service (NHS) GP prior to seeking any treatment.

For specific guidelines of how to register at an NHS GP practice, please check the NHS website at www.nhs.uk/NHSEngland/AboutNHSservices/doctors

Please note that you do not need to contact us if you wish to attend an NHS GP appointment.
Appointments with NHS GP’s are free of charge; therefore, you do not need to contact us prior to making your appointment.

Please note that if you are on Visitor Visa you are not required to register with a local National Health Service (NHS) GP. If this applies to you please contact the 24/7 SACB Medical Helpline when you need to obtain treatment.

Private GP appointments cannot be sought without contacting us. We will help to arrange a private appointment on your behalf. 

If you wish to see a Private GP, you are required to call the 24/7 SACB Medical Helpline: +44 203 564 2546 so that we can make an appointment on your behalf at a private GP practice or within the NHS. Failure to contact us before making an appointment with a Private GP will result in you being liable for all costs.  

When we make the appointment on your behalf, we will ensure that all bills are directly settled. 
We will try to make an appointment with a GP at a time and location that is convenient to you. 

Before the appointment, we will send you a GP Appointment Confirmation of Membership. You are free to use the GP indicated in the GP Appointment Confirmation of Membership up until the date stated in it. For appointments after this date, you will need to call us again. This is subject to treatment being eligible under the terms and conditions of your policy with us.

All treatment should be initiated by your General Practitioner (GP). Specialists will decline to see you unless you have a referral from your GP.

If your GP recommends that you need to see a Specialist, please ensure that you obtain a referral letter from your GP. If you have not visited the GP prior to attending a Specialist then your medical bill will not be paid for. 

When attending a Specialist for a consultation, a GP referral letter should be provided to Allianz Partners. When you have a GP referral letter, you are required to ring the SACB Medical Helpline: +44 203 564 2546 for a Confirmation of Membership for the specialist appointment. A copy of the referral letter provided by your GP has to be emailed to sacb.services@allianzworldwidecare.com together with your policy number prior to you calling us. We will then review your request for a Specialist appointment and grant a Confirmation of Membership for the Specialist appointment. 

You should not self-refer to see a Specialist without a GP referral. Failure to obtain a GP referral letter may result in your claim being declined and you may be liable for these costs.

A number of hospitals and clinics have been excluded from use as part of your plan.

This means that any inpatient, day-case or outpatient treatment within these hospitals and clinics will not be covered. If you decide to go ahead with treatment at one of these hospitals or clinics then you will be liable for the full cost.

The list of hospitals and clinics excluded from use, as part of your plan, are listed in the file attached below:

Please click here to download the list of accepted and excluded Hospitals

If you require a dental treatment you must call the SACB Medical Helpline before commencing treatment.

All insured persons will be directed to the NHS for dental treatment. Those eligible for free NHS Dental treatment, such as under 18 years old and 19 year olds in full time education, will always be directed to the NHS for treatment. 

To contact the 24/7 SACB Medical Helpline, please call: +44 203 564 2546 so that we can make a dental appointment on your behalf. If you do not call us to make an appointment and you subsequently have dental treatment, you will be liable for the full costs. 

We will make the appointment on your behalf, and we will ensure that all bills are settled directly. We will try to make an appointment with a dental practice at a time and location that is convenient to you. 

We will only pay for typical NHS treatment provided under the NHS. Any treatment not typically provided by the NHS will need to be paid for by the insured person themselves and this will not be reimbursed. For example, if the NHS dentist wishes to use a different filling material (e.g. a white filling) not covered by the NHS, these will not be covered by your plan. 

In England, Wales, Scotland and Northern Ireland set NHS charges exist for NHS dental treatment. We will not fund dental treatment outside of these set NHS charges. 

Before the appointment, we will send you a Dental Appointment Confirmation of Membership. You are free to use the dental practice indicated in the Dental Appointment Confirmation of Membership up until the date stated in it. For appointments after this date, you will need to call us again. This is subject to treatment being eligible under the terms and conditions of your policy with us.

When you go for your initial dental appointment, it is very important that you bring with you the Dental Appointment Confirmation of Membership that we issued to the email address you provided. If you do not bring this confirmation with you then your appointment will not be recognised by the dental practice.

It is also a requirement that you bring your Allianz Partners Membership Card and a form of photo identification with you to your initial appointment.

Please be aware that you may incur a charge if you do not attend or cancel your appointment at short notice. Allianz Partners will not pay for these charges and you will be responsible for their settlement if you incur them. If you cannot attend the appointment then please let your dental practice know as soon as possible.

Please note that all eligible expenses for prescriptions by an NHS GP will need to be settled by the insured person and then claimed back from us.

However, all SACB members can avail of direct settlement for out-patient pharmacy drug prescriptions with Superdrug. There are 200 Superdrug stores offering pharmacy services across the UK. Please note that not all Superdrug stores have a pharmacy, however a store locator tool is available on their website: www.superdrug.com. This store locator tool can be filtered by ‘pharmacy only’ stores and is searchable by postcode. 

If you wish to avail of direct settlement, please follow the process outlined below:

• SACB member attends the Superdrug pharmacy in person and presents photo identification plus one of the following:
• Allianz Partners Membership Card, or
• Confirmation of Membership email for the doctor consultation or hospital visit for when the prescription was issued
• Superdrug will dispense the drugs (subject to availability) and bill Allianz Partners directly. Please note, over the counter drugs (i.e. not on prescription) are not covered.

Click here to find a Superdrug Pharmacy

We have direct settlement agreements in place with over 1,000 opticians nationwide.

These include the national brands Optical Express and Vision Express that can be searched via the links below. Please contact us on +44 203 564 2546 should you wish us to make an appointment on your behalf. Please note that direct settlement cover is provided according to the limits and terms of your plan.

Please note that you must visit an Optical store within our network, otherwise, your claim may be declined and you may be liable for these costs.

Please remember that you must bring your Membership Card and a form of photo identification with you. If you do not bring this information with you, then the Optical store may not be able to dispense any glasses to you.
 

Click here to find an Optical Express optician

Click here to find a Vision Express optician

If you require a physiotherapy appointment, please call the SACB Medical Helpline on the +44 203 2546 so we can make an appointment on your behalf and we will ensure that all bills are settled directly.
 

Click here to find a physiotherapist