Your new health insurance administrator

From 1st January 2019, Allianz Care will be the new administrator of your ECB Health insurance scheme.

Allianz Care are the international health and life experts at Allianz Partners. Our focus is on protecting the health and wellbeing of our clients and their families, through the delivery of innovative services and plans. As a wholly owned subsidiary of the Allianz Group, we are able to draw on the resources and expertise of one of the world’s leading financial services providers.

Rest assured, the change of administrator will have no impact on your current cover and benefits. There will be changes in the addresses and telephone numbers for your claims handling from 1st January 2019. You will be provided with these new contact details in advance. 

Important information about the change of administrator  

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Claims submissions

There is no change to your health insurance scheme in 2018 

Your current administrator remains in place until 31st December 2018 and you should continue to submit your claims as normal until then. Information on how to submit your claims from 1st January 2019 will be provided shortly. 

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Data transfer

We recognise the importance and sensitivity of our customers’ data and aim to make the transition as smooth as possible. We are working with your current administrator to transfer the necessary member data to our systems directly

This data transfer is fully supported by Data Protection Officers from Allianz Care, ECB and Cigna. We are working closely together to ensure that all aspects of data protection regulations are complied with. 

Rest assured, at Allianz Care your data is in safe hands. Only authorised staff will have access to ECB health data while sensitive medical data will only be handled by staff covered by medical secrecy rules.

Further updates on the changeover including details on how to register, make a claim and how to contact us will be provided between now and 1st January 2019.

Your Allianz Care team