If you are an insured member, here you will find all the help and resources you need for your insurance and services.
Submit a medical claim, check your claims' status and view your policy documents quickly, easily, anytime, anywhere, even offline.
If you don't already have access to the MyHealth app and wish to make a medical claim, simply download the appropriate claim form here.
Certain treatments and costs require the submission of a Treatment Guarantee (Pre-authorisation) Form in advance. Find out what the process is and download the relevant form here.
If you pay for your own premium and you wish to pay by direct debit, please complete and submit the relevant form.
Use our online services to change your details, download your policy documents, check the status of a claim, make a payment and more.
We have a helpline available to members 24/7 for information and advice on medical topics such as blood pressure, vaccinations, infectious diseases, first aid, dental care, oncology, speech, fertility, paediatrics, mental health and general health.
As part of your cover, you have access to our personal oncology case manager service: we will assign you a dedicated case manager to guide and assist you through your treatment.
Allianz Partners offer a great option for employees to continue their cover with us to suit their healthcare needs while they live abroad.
Find the answers to frequently asked questions here.
Provided to help educate our members and their families on common health issues. Guides are in PDF format, making them easy to digest and share with other family members.
Use this directory to find hospitals, doctors and health practitioners worldwide.
Excess body fat is related to serious health conditions. Our Body Mass Index (BMI) Calculator estimates body fat based on height and weight. The results will guide you towards the ideal weight for you and your children and the steps you can take to achieve a healthy lifestyle.