Member Support

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Member Support

If you are an insured member, here you will find all the help and resources you need for your insurance and services.

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MyHealth app

Submit a medical claim, check your claims' status and view your policy documents quickly, easily, anytime, anywhere, even offline.

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Claim forms

If you don't already have access to the MyHealth app and wish to make a medical claim, simply download the appropriate claim form here.

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Treatment guarantee process and forms

Certain treatments and costs require the submission of a Treatment Guarantee (Pre-authorisation) Form in advance. Find out what the process is and download the relevant form here.

How to Claim

All details you need to know to submit your claims

Find out more

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Direct debit mandate

If you pay for your own premium and you wish to pay by direct debit, please complete and submit the relevant form.

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Online services

Use our online services to change your details, download your policy documents, check the status of a claim, make a payment and more.

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Need health advice?

We have a helpline available to members 24/7 for information and advice on medical topics such as blood pressure, vaccinations, infectious diseases, first aid, dental care, oncology, speech, fertility, paediatrics, mental health and general health.

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Leaving a company health insurance scheme?

Allianz Partners offer a great option for employees to continue their cover with us to suit their healthcare needs while they live abroad.

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Have a question?

Find the answers to frequently asked questions here.


Contact Us

We're available 24 hours, 7 days a week.

Helpline & Emergency Assistance

Mediline Medical Advice

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Health Guides

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Our health and wellness guides

Provided to help educate our members and their families on common health issues. Guides are in PDF format, making them easy to digest and share with other family members.

Treatment provider finder

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Find hospitals, doctors & health practitioners

Use this directory to find hospitals, doctors and health practitioners worldwide.

BMI calculator

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Discover your ideal weight

Excess body fat is related to serious health conditions. Our Body Mass Index (BMI) Calculator estimates body fat based on height and weight. The results will guide you towards the ideal weight for you and your children and the steps you can take to achieve a healthy lifestyle.