Allianz Care - Screen-Shot-2019-04-11-at-08.58
Allianz Care - claim_member_portal




Submit claims online

Tell us a little about the treatment received, drag and drop your invoices and submit your claims.

Allianz Care - plan_benefit_member_portal





Make the most of your benefits

Explore your cover, its limits, amounts remaining
and any terms and conditions that may apply.


Inside your new online service

Allianz Care - claim_test

My Claims

Submit and track your claims online

Allianz Care - policy_test

My Policy

Access your insurance documents and premium payments 

Allianz Care - benefits_test

My Benefits

Explore your cover


Ready to try?

Register and explore all features of your new portal.
Registration is also required for existing members.

Access MyHealth online


Questions? 

We gathered some of the most frequently asked questions about our member portal

  • My Claims

  • My Policy

  • My Benefits

  • My Account

My Claims

Q1

How do I submit a claim?

After logging into the MyHealth portal click on the ‘My Claims’ link (located at the bottom or top left of the homepage) to view existing claims and submit a new claim.

To submit a new claim click on the ‘Submit a Claim’ button in the middle of the page and follow the steps onscreen. You’ll be asked to answer a few simple questions regarding your treatment and have the option to add an invoice by selecting a file or simply dragging and dropping it into the available box. Once done you can choose to add further invoices and additional information or submit your claim.


Q2

How do I submit Further Information for my claim?

After logging into the MyHealth portal click on the ‘My Claims’ link (located at the bottom or top left of the homepage) to view existing claims. Affected claims will show a note under the claim number (C********) titled ‘Information request 1’, ‘Information request 2’ and so on.

Click on the claim and select the note to see the invoice being referred to. Select the relevant invoice for details on what is required and also allow you to select the arrow beside the invoice which will show the details of this particular invoice and allow you to submit the requested information.



Q3

How do I view my Statement of Accounts and Notification of Payment?

After logging into the MyHealth portal click on the ‘My Claims’ link (located at the bottom or top left of the homepage) to view existing claims. Select the relevant closed claim to view the Statement of Accounts and Notification of Payment.

My Policy

Q1

How do I view my insurance documents?

After logging into the MyHealth portal click on the ‘View Policy’ link. This will display an overall summary of your policy including its status of status (active/inactive), your policy number, your renewal date, your region of cover, and the plans available. You can also view details for any dependants on your policy by clicking on the ‘dependants’ tab. To view and download your policy documents, including the Benefit Guide, Insurance Certificate, Membership Card(s) and Treatment Guarantee Form (if required), click on the ‘documents’ tab.

My Benefits

Q1

How do I view my Table of Benefits?

After logging into the MyHealth portal click on the on the ‘My Benefits’ link (located at the bottom or top of the homepage) to view your current Table of Benefits. This will display the benefits available to you as well as details of any co-payments, deductibles and limits.

Q2

How do I know if I am covered for a specific treatment?

We recommend that you read your Table of Benefits in conjunction with your Benefit Guide (available on the “my policy” section) to ensure your treatment is covered. If you’re unsure or need any assistance please contact our Helpline before commencing treatment.

My Account

Q1

How do I edit my account details?

After logging into the MyHealth portal click on the ‘My Account’ icon at the bottom of the home page to change your registered email address and update your MyHealth portal password. You can also edit your marketing communication preferences.