What's new?

New Enhancements

In an effort to create online services that are more autonomous, faster and easier to use, we are pleased to announce a number of new features.

Online demonstration

As part of our online services improvements, we'd like to offer you a new 'one on one' online demonstration.

Upon requesting a demonstration, you will be invited to join an online "Webex" meeting by email. This is a programme that allows you to view a live demonstration of our online services. Both you and our client services officer will be viewing the same screen at the same time. This will enable us to show you how to benefit from our online services, in a simple, step-by-step process. You will also have the opportunity to ask any questions you may have, there and then. Ongoing support will also be available should you need it.

Please feel free to invite all your colleagues who use this online group administration service, to the demonstration. All they'll need is a computer with internet access and a telephone. Our client services team will be happy to help you organise this in advance.

If you would like to schedule a demonstration, simply complete and submit the following form...

Fields marked with an asterisk (*) are required.

Menu items and field labels

Some menu items and field labels have been renamed for ease of use and clarity. However, they still perform the same functions. The main changes are as follows...

  • 'Policy search and change' has been renamed 'Member search'
  • 'New policy' has been renamed 'Add Employee'
  • 'View policy' has been renamed 'View/Change'
  • 'Re-enable policy' has been renamed 'Reactivate Employee'
  • 'Re-setup policy' has been renamed 'New Policy (re-use details)'
  • We've also enhanced the menu at the top, now it highlights the section you're currently in.
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Tooltips and Helpful hints

Where appropriate, we've added additional information (denoted by the icon left) to help explain field labels and new messages, in order to better explain errors or warnings.

Simplified member details

The process of adding or modifying member's details has been enhanced in a number of ways. The types of changes you can make to a policy can be different from one member to the next. These changes depend on the type of plan or group scheme they belong to and the facilities that are available to them. The following enhancements have been made:

  • Only functions which are available to a particular policy are displayed.
  • Field's of information that cannot be changed, will be disabled in advance.
  • Date fields now have 'Date pickers' or Calendars, thereby making it easier to input dates in the correct format.

Available in English, German, French, Spanish and Italian

Your online account can be accessed in any of our five supported languages at any time. Simply choose your preferred language from the drop-down menu when logging in.