The Account Details screen now includes the following additional information -
A member may have more than one policy, one that is currently In force and another out of force policy relating to a previous period of cover. In this case, the Policy Number field on the Account Details screen will be in the form of a drop down field displaying each policy number and the effective dates of that policy for the member.
You may view the account detail relating to a particular policy by selecting the required policy number from the drop down list. The Account Details screen will then display the selected policy details.
Out of Force period(s)
A member may have a period of time when there is a gap in their cover i.e. their policy was out of force. That is, a policy may be cancelled and then subsequently reinstated at a later date. In this case the period during which the member did not have cover will be displayed as part of the ‘Account Details’.
If a policy has been cancelled, the Policy End Date will be displayed as part of the ‘Account Details’.
For policies that are In Force, the policy renewal date will be displayed here.
Under the Policy Search screen you now have the option to use either a Basic Search or an Advanced Search. A User guide to this new resource is available here.
Under the 'Policy details' tab of your account we've updated the 'Table of Benefits' screen which is available once you search for and select a policy. We believe this will make it easier for you to understand the policyholder's cover and their responsibilities prior to receiving certain treatments. In addition to the improved layout, notable changes include, where applicable...