What's new?

Policy Information Enhancements

The Account Details screen now includes the following additional information -

Multiple Policies

A member may have more than one policy, one that is currently In force and another out of force policy relating to a previous period of cover. In this case, the Policy Number field on the Account Details screen will be in the form of a drop down field displaying each policy number and the effective dates of that policy for the member.

You may view the account detail relating to a particular policy by selecting the required policy number from the drop down list. The Account Details screen will then display the selected policy details.

Allianz Care - multiple_policies

Out of Force period(s)

A member may have a period of time when there is a gap in their cover i.e. their policy was out of force. That is, a policy may be cancelled and then subsequently reinstated at a later date. In this case the period during which the member did not have cover will be displayed as part of the ‘Account Details’.

Allianz Care - out-of-force

If a policy has been cancelled, the Policy End Date will be displayed as part of the ‘Account Details’.

Allianz Care - end-date

For policies that are In Force, the policy renewal date will be displayed here.

Allianz Care - renewal-date

Policy Search Enhancements

Under the Policy Search screen you now have the option to use either a Basic Search or an Advanced Search. A User guide to this new resource is available here.

Table of Benefits Enhancements

Under the 'Policy details' tab of your account we've updated the 'Table of Benefits' screen which is available once you search for and select a policy. We believe this will make it easier for you to understand the policyholder's cover and their responsibilities prior to receiving certain treatments. In addition to the improved layout, notable changes include, where applicable...

Allianz Care - new-features-explained
  1. Each 'Table of benefits' now includes listings of 'Treatments'. Should any Treatment require 'Treatment Guarantee' or have a specific benefit limit, they will be listed under the appropriate benefit.

    As an example (shown above), the Benefit 'Complications of Pregnancy' has a number of treatments which require 'Treatment Guarantee' (Diagnostic tests, Laboratory Tests etc.). Treatments are always preceeded with a dash (-). In this case, the treatments do not have separate benefit limits and so the Limit which applies to each treatment is governed by the Benefit 'Complications of Pregnancy' i.e. '10 month(s) waiting period'.
  2. Each benefit or treatment which requires completion of a Treatment Guarantee/Pre-authorisation form is indicated by a '1' or a '2' to the far right of each item. Definitions for '1' and '2' are available in the footnotes of your Benefits table(s).
  3. Each member on a policy has their own unique Table of Benefits (as remaining benefit amounts can differ between members). These tables are more clearly defined and separated from one another.
  4. Healthcare plan names and their corresponding benefits and limits are more clearly defined.
  5. The Benefit limit currency is more clearly defined.
  6. Any Terms and Conditions, Policy Endorsements and other advisory information pertinent to the policy are more clearly defined in the footnotes of your 'Table of Benefits' screen.
  7. Any benefits which are grouped and subject to a combined benefit limit are now indicated by a square orange icon following each benefit description. Definitions for these 'Grouped Benefits' are listed below the last table.
  8. Overall maximum benefit limits are more clearly defined beside each plan name (only where an overall maximum benefit limit applies to the plan).