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• User Guide
• Claim Form
• Treatment Guarantee Form

Access our Online Services to:

• Change your details
• Download your policy documents
• Check the status of a claim and more
  
  

How to Access Treatment Guide

This guide provides information in how to access treatment and includes some of the basic rules of your group health insurance policy.

Terms and Conditions of Insurance and benefits

This document explains the benefits offered and the policy rules.

Please note that this document is a translation of the German Terms and Conditions of Insurance and that the German version is legally binding.

Fact Sheet

This document provides a quick overview of the terms and conditions of you insurance plan.

Claim Form for medical expenses inside and outside of Germany

Please complete this form to obtain reimbursement of eligible medical expenses, if you are covered by one of our Healthcare Plans.

Treatment Guarantee Forms for treatment outside of Germany

Certain treatments and costs that take place outside of Germany require submission of a Treatment Guarantee Form in advance. Following our approval, cover for these required treatments or costs can then be guaranteed. Your Table of Benefits will confirm which benefits available to you require pre-authorisation through submission of a Treatment Guarantee Form. If the treatment you are seeking requires Treatment Guarantee, please download the Treatment Guarantee Form below.

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