Access our Online Services to:
This guide provides information in how to access treatment and includes some of the basic rules of your group health insurance policy.
This document explains the benefits offered and the policy rules.
Please note that this document is a translation of the German Terms and Conditions of Insurance and that the German version is legally binding.
This document provides a quick overview of the terms and conditions of you insurance plan.
Please complete this form to obtain reimbursement of eligible medical expenses, if you are covered by one of our Healthcare Plans.
Certain treatments and costs that take place outside of Germany require submission of a Treatment Guarantee Form in advance. Following our approval, cover for these required treatments or costs can then be guaranteed. Your Table of Benefits will confirm which benefits available to you require pre-authorisation through submission of a Treatment Guarantee Form. If the treatment you are seeking requires Treatment Guarantee, please download the Treatment Guarantee Form below.
Online Services As a member, you can use Online Serviceto manage your account from wherever you are, including:
- View policy details
- Download forms and other
- View claims status and
- View remaining benefit
- Manage contact details*
* Feature not available to some group scheme members.