MyHealth App

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View your policy documents or complete a medical claim quickly and easily, anytime, anywhere, even offline.

Ready to download?

Get more out of your healthcare cover. Download the MyHealth app now.

Healthcare on the go

  • Submit your claims: simply use the app to provide a few key details, photograph your invoices and you're done.
  • Policy documents in your pocket: leave your paperwork at home and still access your most recent policy documents and membership card on the go.
  • Find a hospital: get directions to your nearest hospital or search our database of hospitals around the globe.
  • Emergency contact numbers: immediate access to local emergency services telephone numbers even when your device is offline.
  • Health Assistant: find local equivalents of brand named drugs and translate common ailments into one of 17 languages.
  • Secure, fast and simple access: login with an easy to remember 5 digit PIN code.

How it works

“The most important thing to me is the health and well-being of my family. Allianz Worldwide Care’s MyHealth App is incredibly useful. As my family and I are often travelling, it is vital to have the reassurance of the immediate ability to find a clinician, wherever we are in the world. 

The app also makes it very straightforward to access what we need, submit a claim quickly, and importantly, to be able to follow how the claim is being processed. It has made dealing with situations, when on the move with our young family, much easier and stress-free.”

Steve Borthwick, former England and Saracens Rugby Captain

Allianz Care - resources-member-myhealthapp-steveborthwick

Frequently asked questions

Is this a free app?

Yes. It’s free to download but you may incur charges depending on the plan you have with your telecommunications/internet provider e.g. for information updates and phone calls.

Is this app secure?

Yes. All data stored in the app or transmitted to and from the app is secured via encryption.

Can I access the app offline?

Yes. Most of the features of this app can be accessed when you do not have an internet connection e.g. you can complete a claim offline but will require an internet connection to submit it. Information updates cannot be performed offline but you can still view your information from the last update.

Why won’t my data update immediately?

Each time you start the app, it will attempt to check for information updates on our servers. This can take some time depending on the speed of your internet connection and the amount of data the app may need to download. You can still use the app while this process is taking place. The date of your latest successful update is displayed on your home screen.

Can I remove or delete the app?

Yes. You can safely remove the app in the usual way. If you re-install the app you will be guided through the setup process again.

Can I set up the app on another device?

Yes. Your PIN number can be unique on each device when accessing the same policy.

How do I re-set my PIN number?

In the slide-out menu, select the “Settings” option. Follow the on-screen instructions to re-set your PIN.

What if I lose my phone or it is stolen?

Simply call our Helpline and they will safely remove your data from the lost or stolen mobile device. If you subsequently retrieve your phone, re-open the app and follow the on-screen instructions. You will be guided through the setup process again. If you have your policy setup on multiple devices, all of them will need to be re-installed to access your policy again.