Administration of your policy

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Administration of your policy

How can I change my post address, email address or any other personal information that you hold on record from me?

You should communicate any change in your home or business address as well your email address to our Helpline as soon as possible. This information will help us to keep in contact with you accordingly.

I am covered under an individual plan (i.e. underwritten policy). How can I add dependants/a newborn child under my policy?


You may apply to include any of your family members on your policy by completing the relevant application form and submitting it to: underwriting@allianzworldwidecare.com

However, newborn infants (with the exception of multiple birth babies, adopted and fostered babies) will be accepted for cover from birth without medical underwriting, provided that we are notified within four weeks of the date of birth and the birth parent or intended parent (in the case of surrogacy), has been insured with us for a minimum of six continuous months.

To notify us of your intention to have your newborn child included on your policy, please email your request with a copy of the birth certificate to our Underwriting Team at: underwriting@allianzworldwidecare.com.


Notification of the birth after four weeks will result in newborn children being underwritten and cover will only commence from the date of acceptance. Please note that all multiple birth babies, adopted and fostered children will be subject to full medical underwriting and cover will only commence from the date of acceptance.

I am covered under group scheme that is not underwritten. How can I add dependants/a newborn child under my policy?


You may apply to include any of your family members as a dependant provided that you are allowed to do so under the agreement between your company and us. Notification to add a dependant should be made through your company unless otherwise stated.

If the dependant is a newborn infant, he/she will be accepted for cover from birth, provided that we are notified within four weeks of the date of birth. To have a newborn added to the policy, you must ask your company to submit a request in writing, including a copy of the birth certificate, to its usual Allianz Partners contact person for membership changes. If we are notified four weeks or more after the date of birth, newborn children will be underwritten and cover will only start from the date of acceptance.

I am covered under group scheme that is underwritten. How can I add dependants/a newborn child under my policy?


You may apply to include any of your family members as a dependant provided that you are allowed to do so under the agreement between your company and us. Notification to add a dependant should be made through your company unless otherwise stated.

If the dependant is a newborn infant, he/she (except multiple birth babies, adopted and fostered children) will be accepted for cover from birth without medical underwriting, provided that we are notified within four weeks of the date of birth and the birth parent or intended parent (in the case of surrogacy) has been insured with us for a minimum of six continuous months.

To have a newborn added to the policy, you must ask your company to submit a request in writing, including a copy of the birth certificate and send it by email to our Underwriting Team at: underwriting@allianzworldwidecare.com.

If we are notified four weeks or more after the date of birth, newborn children will be underwritten and cover will only start from the date of acceptance. Please note that all multiple birth babies, adopted and fostered children will be subject to full medical underwriting and cover will only commence from the date of acceptance.

I am responsible for paying the premium for my cover. How do I do that using my credit card?


In order to maintain the highest levels of data protection, we encourage our members to update their own credit card details online via our secure Online Services, if they have access to these under the plan they have.

If Online Services are available for you, you can access them at any time by clicking on “Login” at the top right corner of this page. You will need your personal login details, which have been provided to you as part of your Membership Pack, in order to access our Online Services.

If you have forgotten or misplaced your login details please click on the ‘Reset Password' link in the ‘Login’ section of our website and follow the instructions provided. You will then receive your login details via email.

Once logged into Online Services, please complete the following steps:

  • Select the ‘Payments’ tab at the top of the Online Services homepage.

  • Click on the ‘Change payment details’ option from the list of subheadings.

  • Enter your credit card details into the relevant fields.

  • Click on ‘Save changes’.


When you have updated your credit card payment details please send an email to creditcontrol.individual@allianzworldwidecare.com notifying us that changes have been made. Once we are made aware of these changes, we will process your next payment and notify you by email, when the transaction has been successfully completed.

What happens to my cover if I return to my home country?

It is important that you advise us when you change your country of residence as it may impact the cover or premium, even if you are moving to a country within your geographical area of cover. If you move to a country outside of your geographical area of cover, your existing cover will not be valid there.

Please note that cover in some countries is subject to local health insurance restrictions, particularly for residents of that country. It is your responsibility to ensure that your healthcare cover is legally appropriate. If you are in any doubt, please seek independent legal advice, as we may no longer be able to provide you with cover.

The cover provided by Allianz Partners is not a substitute for local compulsory health insurance. Notification of change of residence should be made through your company unless otherwise stated.

Can I ask a third person to administer my policy or release personal information on my behalf?

We process your personal information according to the our Privacy Notice. The processing of your personal information will only be conducted in accordance with the provisions outlined in this Privacy Notice.

In accordance with our Privacy Notice, sensitive information may only be discussed with or disclosed to the natural person to whom the information relates, unless:

  • That individual has provided their explicit consent to the disclosure of their sensitive information with another person (natural or legal); or,

  • The disclosure of that individual’s sensitive information to another person (natural or legal) is in the vital interests of the individual and they are not physically or mentally able to provide their explicit consent to the disclosure.


Where any natural person is under 18 years of age:

  • Such information can be discussed with or disclosed to the parent’s or legal guardian’s of the individual.

  • It is the responsibility of the parent/s or legal guardian’s of that individual to provide consent on behalf of the individual for disclosure of their sensitive information in accordance with the above requirements.

  • If you would like to consent that we disclose details of your claims or any other sensitive information (as defined in our Privacy Notice) to a family member or a third person (natural or legal), we would ask you to complete the Third Party Data Access Form available here . Please submit the completed and signed form to us by email to: client.services@allianzworldwidecare.com.

  • We would like to make you aware that you can specify in the Third Party Data Access Form the type of information your explicit consent is limited to (e.g. only personal data but not sensitive data).


 Contact our Helpline Team

Our multilingual helpline staff are available 24 /7 to handle day to day policy enquiries and support you during emergencies.

Note that we will need your name and policy number to identify you in our system and be able to respond to queries on your cover, your claims, etc. – so please don’t forget to have your policy number with you when you call us or to state it in your email (together with your full name) if you prefer to write.

Call us: +353 1 630 1301