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Complaints

What steps should I take to submit a formal complaint?


Our Helpline is always the first number to call if you have any comments or complaints. If we have not been able to resolve the problem on the telephone, please email or write to us at:

Telephone: +353 1 630 1301
Email: client.services@allianzworldwidecare.com

Postal address:

Customer Advocacy Team,
Allianz Partners,
15 Joyce Way, 
Park West Business Campus, 
Nangor Road, 
Dublin 12, 
Ireland.

We will handle your complaint according to our internal complaint management procedure detailed here.  

You can also contact our Helpline to obtain a copy of this procedure.



 Contact our Helpline Team

Our multilingual helpline staff are available 24 /7 to handle day to day policy enquiries and support you during emergencies.

Note that we will need your name and policy number to identify you in our system and be able to respond to queries on your cover, your claims, etc. – so please don’t forget to have your policy number with you when you call us or to state it in your email (together with your full name) if you prefer to write.

Call us: +353 1 630 1301