Got questions? Get in touch.
What is covered under the “Medical evacuation” benefit?
If included under your plan, this benefit applies where the necessary treatment for which you are covered is not available locally or if adequately screened blood is unavailable in the event of an emergency.
In this case, we will evacuate you to the nearest appropriate medical centre (which may or may not be located in your home country) by ambulance, helicopter or aeroplane. The medical evacuation, which should be requested by your physician, will be carried out in the most economical way having regard to your medical condition. Following completion of treatment, we will also cover the cost of the return trip, at economy rates, for you to return to your principal country of residence.
If medical necessity prevents you from undertaking the evacuation or transportation following discharge from an in-patient episode of care, we will cover the reasonable cost of hotel accommodation up to a maximum of seven days, comprising of a private room with en-suite facilities. We do not cover costs for hotel suites, four or five star hotel accommodation or hotel accommodation for an accompanying person.
Where you have been evacuated to the nearest appropriate medical centre for ongoing treatment, we will agree to cover the reasonable cost of hotel accommodation comprising of a private room with en-suite facilities. The cost of such accommodation must be more economical than successive transportation costs to/from the nearest appropriate medical centre and the principal country of residence. Hotel accommodation for an accompanying person is not covered.
Where adequately screened blood is not available locally, we will, where appropriate, endeavour to locate and transport screened blood and sterile transfusion equipment, where this is advised by the treating physician. We will also endeavour to do this when our medical experts so advise. Allianz Partners and its agents accept no liability in the event that such endeavours are unsuccessful or in the event that contaminated blood or equipment is used by the treating authority.
You must contact Allianz Partners at the first indication that an evacuation is required. From this point onwards Allianz Partners will organise and coordinate all stages of the evacuation until you are safely received into care at your destination. In the event that evacuation services are not organised by Allianz Partners, we reserve the right to decline all costs incurred.
Please note that the “Medical evacuation” benefit may vary slightly from what we have described above, depending on the plan available to you. To confirm if the benefit is available under your plan, please refer to your Table of Benefits; to confirm the terms applicable to your “Medical evacuation” benefit, please check the definitions and the exclusions included in your Benefit Guide.
What is covered under the “Medical repatriation” benefit?
This benefit covers you if the necessary eligible treatment that you require is not available locally: in that case, you can choose to be medically evacuated to your home country for treatment, instead of to the nearest appropriate medical centre. This only applies when your home country is located within your geographical area of cover.
Following completion of treatment, we will also cover the cost of the return trip, at economy rates, to your principal country of residence. The return journey must be made within one month after treatment has been completed.
You must contact Allianz Partners at the first indication that repatriation is required. From this point onwards, Allianz Partners will organise and coordinate all stages of the repatriation until you are safely received into care at your destination. In the event that repatriation services are not organised by Allianz Partners, we reserve the right to decline all costs incurred.
The “Medical repatriation” benefit may or may not be included in your cover (this depend on the plans available to you). Please check your Table of Benefits to confirm if this is listed as one of your benefits.
How is an evacuation/repatriation organised?
At the first indication that a medical evacuation/repatriation is required, please call our 24 hour Helpline and we will take care of everything.
Given the urgency of an evacuation/repatriation, we would advise that you call us; however, you can also contact us by email. When emailing, please include “Urgent – Evacuation/Repatriation” in the subject line.
Please contact us before talking to any alternative providers, even if approached by them, to avoid potentially inflated charges or unnecessary delays in the evacuation process. In the event that evacuation/repatriation services are not organised by us, we reserve the right to decline all costs incurred..
Our multilingual helpline staff are available 24 /7 to handle day to day policy enquiries and support you during emergencies.
Note that we will need your name and policy number to identify you in our system and be able to respond to queries on your cover, your claims, etc. – so please don’t forget to have your policy number with you when you call us or to state it in your email (together with your full name) if you prefer to write.
|Call us: +353 1 630 1301|